Cancellation / Refund Policy

CANCELLATION / REFUND POLICY Effective Date: 09 September 2026 This Cancellation / Refund Policy explains how cancellations and refund requests are handled for paid NagarExplore subscriptions and services. Please read this policy before purchasing a paid plan. 1. SUBSCRIPTION CANCELLATION Customers may request cancellation of a NagarExplore subscription at any time. Cancellation means that the subscription will not continue beyond the applicable paid subscription period unless renewed. Where automatic renewal is enabled, cancelling before the next renewal date will prevent the next renewal charge. Cancellation does not normally result in the immediate removal of features already paid for. Unless otherwise stated, the customer may continue using eligible paid features until the current subscription period expires. 2. REFUND REQUESTS A customer may request a refund within 7 days of the initial purchase or activation of a new paid NagarExplore subscription. Refund requests are reviewed individually. A refund may be approved where appropriate, including situations such as: Duplicate payment Payment charged more than once for the same subscription Payment successfully received but the purchased service could not be activated because of a NagarExplore technical issue Incorrect payment caused by a NagarExplore processing error A refund is otherwise required under applicable law 3. SUBSCRIPTIONS ALREADY USED A refund may be declined where substantial paid services have already been used or delivered. Examples may include: A paid business profile has already been activated and used Paid promotional services have already been delivered Subscription-specific tools or benefits have been substantially used Custom work or services requested by the customer have already been completed Any decision will also remain subject to rights available under applicable law. 4. RENEWALS Customers are responsible for reviewing subscription renewal information before a renewal occurs. Where automatic renewal is available, customers should cancel before the renewal date if they do not wish to continue the subscription. A renewal payment that has already been successfully processed is not automatically refundable. However, customers may contact NagarExplore promptly if they believe a renewal occurred incorrectly. 5. MANUAL, UPI, QR OR BANK PAYMENTS Some NagarExplore subscriptions may be purchased through UPI, QR code, bank transfer, or other manually verified payment methods. Customers requesting a refund for such payments may be asked to provide: Transaction reference Payment date Amount paid Registered email address or mobile number Business name Other reasonable payment-verification information Do not send banking passwords, OTPs, UPI PINs, card PINs, or other confidential credentials to NagarExplore. 6. FAILED OR PENDING PAYMENTS A failed, cancelled, or pending transaction does not necessarily mean NagarExplore received the funds. If your bank or payment provider shows a deduction but NagarExplore has not received the payment, the amount may be automatically reversed by the payment provider or financial institution. If the payment remains unresolved, contact your payment provider and NagarExplore support with the relevant transaction reference. 7. DUPLICATE PAYMENTS If the same subscription is accidentally paid more than once, contact NagarExplore support. After verification, the duplicate payment may be refunded or adjusted against another eligible NagarExplore service, subject to agreement with the customer. 8. PROMOTIONAL OFFERS Special promotional plans, discounted offers, trials, coupons, or campaign-specific subscriptions may have additional conditions. Any special cancellation or refund condition will be displayed or communicated before purchase. Where no special condition is stated, this general Cancellation / Refund Policy applies. 9. THIRD-PARTY COSTS Charges paid directly to third parties are generally governed by the third party's own terms and refund rules. These may include charges for services not directly billed by NagarExplore. 10. HOW TO REQUEST A CANCELLATION OR REFUND To request cancellation or a refund, contact: NagarExplore Email: support@nagarexplore.com Include: Your name Registered email address or mobile number Business name, if applicable Subscription or plan information Payment date Payment amount Transaction reference Reason for the request Never send your password, OTP, UPI PIN, CVV, or card PIN. 11. REFUND PROCESSING Approved refunds will normally be returned using an appropriate payment method. The time required for the amount to appear in the customer's account may depend on the bank, UPI provider, card network, payment gateway, or payment method. NagarExplore cannot control processing delays caused by financial institutions or third-party payment providers. 12. SUBSCRIPTION TERMINATION FOR POLICY VIOLATIONS If an account is suspended or terminated because of fraud, abuse, illegal activity, deliberate misinformation, security violations, or serious violation of the NagarExplore Terms of Service, subscription fees may not be refundable to the extent permitted by applicable law. 13. SERVICE DISCONTINUATION BY NAGAREXPLORE If NagarExplore permanently discontinues a paid service before the end of a prepaid service period and does not provide a reasonably equivalent service, NagarExplore may provide an appropriate refund, credit, or alternative remedy for the unused portion, subject to applicable law. 14. POLICY CHANGES NagarExplore may update this policy from time to time. The policy applicable to a transaction will generally be the version effective when the relevant transaction occurred, except where changes are required by law. 15. CONTACT For cancellation, payment, or refund assistance: NagarExplore Operated by: OJASYUKTI DIGITAL SERVICES Email:support@nagarexplore.com Address: New Delhi , India